Privacy Policy

Last updated: January 1, 2025

1. Introduction

Welcome to FireAI. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, password)
  • Payment information (processed securely through our payment providers)
  • Content you upload for AI training (documents, FAQs, etc.)
  • Communications with our support team

2.2 Information Collected Automatically

  • Usage data (features used, actions taken)
  • Device information (browser type, operating system)
  • Log data (IP address, access times, pages viewed)
  • Conversation data between your visitors and AI agents

3. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Process transactions and send billing information
  • Train and improve AI models specific to your account
  • Send important updates about our services
  • Provide customer support
  • Analyze usage patterns to improve our product

4. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including:

  • 256-bit SSL encryption
  • Regular security audits
  • Access controls and authentication
  • Continuous monitoring for threats

5. Data Sharing

We do not sell your personal data. We may share information with:

  • Service providers who assist in our operations
  • Legal authorities when required by law
  • Business partners with your explicit consent

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt-out of marketing communications

7. GDPR Compliance

For users in the European Economic Area, we comply with GDPR requirements. Our legal basis for processing includes contract performance, legitimate interests, and consent where applicable.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we remove personal data within 30 days, except where legal obligations require longer retention.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or through our services.

11. Contact Us

For privacy-related questions, contact us at:

  • Email: contact@uzair.is-a.dev
  • Website: uzair.is-a.dev